Guarantee

Ourpromisestoyou.

Five promises in writing, led by the 3 Day Promise. Every extra working day we are late takes 50,000 shillings off your balance, up to 150,000 shillings. The deposit is not a trial.

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The domain and every password are yours
You pay the balance after you approve
The change policy is set out in full below

Three days, or we pay you back for the wait.

Your site is ready within 3 working days of your deposit clearing and your form being complete. If we are late for any reason on our side, we take 50,000 shillings off your balance for every extra working day, up to 150,000. The clock runs on our time, not yours. If we are waiting on you, for your design choice or for something missing from your form, it pauses until you come back and then starts again from where it stopped.

50,000 shillings off your balance for every extra working day, up to 150,000 shillings.

You own the site, not us.

The domain is registered in your name on day one. When you pay the balance you get every password, every file, and full access to your hosting. You can move the site anywhere.

The price you see is the price you pay.

A deposit to start and the balance when you approve it. There is no hourly billing and no invoice you did not expect.

You pay the balance only after you approve the site.

We show you the finished site first. You pay the rest once it matches what we agreed.

Every payment is checked before anything moves.

We match your payment against our own bank alert or the payment dashboard before the next step starts, and we send you a receipt once it clears.

Deposits are non refundable.

Five promises, in writing.

Read them, hold us to them, and start when you are ready.

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Change prices, with examples

A minor change is content, a major change is structure. Your first pass of up to five minor changes is free, once, during your review. After that a pass of minor changes is 50,000 shillings and a pass of major changes is 100,000 shillings. The fee is per pass, not per change. On a care plan you get one minor pass a month and two major changes a year at no separate charge.

Change	Label	How it is priced
Swap a photo or image	minor	Goes in a pass of minor changes, 50,000 a pass
Edit text on an existing page	minor	Goes in a pass of minor changes, 50,000 a pass
Change a colour value or a font size in the chosen direction	minor	Goes in a pass of minor changes, 50,000 a pass
Update contact details, hours, social links, or a price in an existing list	minor	Goes in a pass of minor changes, 50,000 a pass
Adjust spacing or reorder sections on an existing page	minor	Goes in a pass of minor changes, 50,000 a pass
Replace the logo file with a new version of the same logo	minor	Goes in a pass of minor changes, 50,000 a pass
Add or remove up to five items in an existing list or gallery	minor	Goes in a pass of minor changes, 50,000 a pass
Add a new page or a new section type not in the agreed scope	major	Goes in a pass of major changes, 100,000 a pass
Add a feature, for example a booking form, a payment button, a gallery filter, a language toggle, a blog	major	Goes in a pass of major changes, 100,000 a pass
Switch to the other direction after approving one, or ask for a third direction	major	Goes in a pass of major changes, 100,000 a pass
Restructure the navigation or the site map	major	Goes in a pass of major changes, 100,000 a pass
Rebuild a page already approved at review	major	Goes in a pass of major changes, 100,000 a pass
Connect a third party tool beyond WhatsApp click to chat	major	Goes in a pass of major changes, 100,000 a pass
Enter content beyond the intake, for example load 30 products	major	Goes in a pass of major changes, 100,000 a pass

How this compares to an agency, a freelancer, or a builder

What you care about	Ntamara Studio	Typical agency	Freelancer	Build it yourself
You see the price before you commit	Yes. It is on this page.	No. A quote after meetings.	Sometimes. It often moves later.	Yes, but you do the work.
Delivery time in writing	3 working days, with money back for a late day.	4 to 12 weeks, often longer.	Days to months. Can go quiet.	As fast as you can build it.
The domain is in your name	Yes. From day one.	Sometimes held by the agency.	Often in their name.	Tied to the platform.
You get every file and password	Yes. When you pay the balance.	Sometimes. Often an extra charge.	Often incomplete.	No. You cannot take the site with you.
Fixed total, no hourly billing	Yes.	Often hourly billing that grows.	It varies.	A subscription, plus your time.
What happens if the deadline slips	Up to 150,000 shillings off.	Usually nothing.	Usually nothing.	Does not apply.
Two designs to pick from	Yes.	Usually one.	Usually one.	You pick a theme yourself.
Clear change prices	Yes. 50,000 or 100,000 shillings.	Quoted each time.	Quoted each time.	Does not apply.
You can leave and take the site	Yes. It moves anywhere.	Hard. Often locked.	It depends.	No. It stops if you stop paying.
Local support after launch	30 days free, then a care plan.	A retainer, often slow.	May become hard to reach.	Online help only. No local number.

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The full terms are on the terms page.