Legal

Refund and cancellation policy.

This policy is clause 8 of the agreement you sign before you pay. The two say the same thing.

If you cancel

Your payment is not refundable. This applies from the moment it clears, whether you cancel before the build starts or during the build. Full payment holds your build slot and covers the work, and both are spent whether or not you continue.

If we cannot deliver

If we cannot deliver the agreed scope for a reason on our side, we refund your payment in full, less the cost of any domain we have already registered in your name. That domain stays yours.

If we deliver late

Late delivery is not a failure to deliver. If we hand over later than the three working days for a reason on our side, every extra working day is a refund of 50,000 shillings, up to 150,000 shillings. That refund is your remedy for lateness.

Requests beyond the agreed scope

A request for work outside the scope in your proposal is a change, not a failure to deliver. We price it and agree it with you before any work starts on it, and it is not grounds for a refund.