Legal
Terms of service.
These terms cover the site. The agreement you sign before a project starts is the document that governs the work, and it is shown to you in full before you sign.
Scope and price
Each project has a fixed scope and a fixed price, set out in your proposal and your signed agreement. Work outside that scope is a change order, priced before it starts.
The Ntamara Promises
Three days, or we pay you back.
Ready within 3 working days of your payment and details. Each extra day we are late is 50,000 shillings back, up to 150,000. The clock pauses while we wait on you.
You own the site.
The domain is in your name from day one. At launch you get every file and password.
The price is the price.
You sign the scope and fixed price before you pay. Nothing is added without your yes.
Payment is due in full before we start, and it is not refundable once work has begun.
Changes
You get one pass of up to five minor edits during your review at no extra charge. Each further pass of minor edits costs 50,000 shillings, and a change outside the minor edit definition costs 100,000 shillings. We name the type and the cost before we start. Work is scheduled only after payment is confirmed.
Payment and ownership
You pay the full price to start. Payment is by Mobile Money or bank transfer to Equity Bank, with proof. We confirm funds against our own records before the next stage. Once your site is approved and launched, all intellectual property and licences pass to you, and you receive every login and source file.
Cancellation and refunds
See the refund policy.
Your data
See the privacy notice. By signing the agreement you consent to us processing your business data and brand assets to build and run your site.